Box Office Supervisor

Do you thrive in a fast paced, dynamic environment? Do you have an interest in the arts and entertainment industry? Then we’ve got the job for you! Just for Laughs is looking for a Box Office Supervisor to join our Box Office team for the 2022 edition of our Festival in Montreal.

Reporting directly to the Director of Sales and Ticketing, the Box Office Supervisor will work closely with other customer service representatives as well as the box office assistant and managers to ensure customer satisfaction.

The ideal candidate has excellent communication and problem-solving skills, strong attention to detail, and the ability to work as part of a team.

Job duration: This is a temporary full-time position starting now until mid-August 2022 (with the potential of extending for other projects).

Location: Montreal, QC

Responsibilities:

  • Supervise customer service representatives and ensure their integration;
  • Ensure that customer service representatives provide good service and follow the procedures implemented;
  • Listen to customer service representatives' calls for quality assurance;
  • Manage customer complaints and follow up with Box office managers;
  • Report technical and transactional issues to the appropriate teams;
  • Participate in Box Office team meetings;
  • Manage breaks for customer service representatives;
  • Provide courteous, empathetic, dynamic and efficient service to our customers and ensure their satisfaction;
  • Handle customer requests or questions by phone and email occasionally;
  • Stay abreast of events currently on sale and to come in addition to the services offered;
  • Inform customer service representatives about shows by providing them with the necessary information;
  • Perform any other duties as assigned.

The list of tasks listed above is brief and indicative. This is not a complete and detailed list of the tasks likely to be performed by an employee occupying this position.

Skills and Qualifications:

  • Have an experience in customer service, good listening skills and a sense of initiative in the resolution of various situations;
  • Demonstrate leadership;
  • Have an ability to thrive in a fast-paced work environment with multiple deadlines and manage priorities;
  • Have good time management skills and a great sense of organization;
  • Be able to work independently;
  • Have a high school diploma;
  • Be bilingual, French and English, both orally and in writing;
  • Have a knowledge of the Office suite: Word, Excel, Outlook;
  • Be flexible to work additional hours during peak season including evenings and weekends;
  • Having some experience in a ticketing service and/or in a call center is an asset.

To apply, please submit your resume and cover letter. Only candidates selected for an interview will be contacted.

Apply