WHEN WILL I RECEIVE MY PASS?

Never! It's all digital, hold on tight to your pass number and bring ID with you just in case.

I’VE LOST MY PASS NUMBER, HOW CAN I GET IT RE-SENT TO ME?

WHEN WILL I RECEIVE THE TICKETS THAT I’VE RESERVED?

Based on your selection at the time you purchased your pass, there are two delivery options:

  • Your tickets will be available at the venue’s box office 2 hours before your show. Your tickets will not be available at the venue before this time. Please bring your pass, booking confirmation and a piece of photo ID to claim your tickets.
  • If you’ve paid the $4.00 postage fees when you bought your pass, you will receive the tickets by mail. Tickets will start being delivered in May 2016 after the JFLMTL lineup announcement. 

I WOULD LIKE TO ATTEND A SHOW WITH MY FRIENDS BUT I DIDN’T BUY MY PASS WITH THEM. IS IT POSSIBLE TO BE SEATED WITH THEM?

Of course!

If you’d like to be seated in a group, follow these instructions:

  • Be sure to have your friends’ pass numbers on hand
  • Select the show that you’re interested in seeing
  • Select the date and time
  • Choose the seats from those available in green
  • Enter each friend’s pass number

That’s it! Watch your email; you and your friends will receive in the next minutes a detailed confirmation of your reservation!

You and all of your friends will receive confirmations of the reservation by email.

CAN I BUY A PASS AS A GIFT?

Yes!      

  • Visit the www.hahaha.com/en/box-office/box-office-passes-explore-our-packages;
  • Select the type of that you would like
  • Enter the required information about the person you’re buying that pass for, but make sure to enter in  YOUR OWN email address (otherwise, the confirmation email will be sent to them and the surprise will be ruined)
  • Enter your information as a buyer
  • Pay for the order

That’s it! Check your inbox for the confirmation.  You will receive the receipt, and pass number as separate emails.

Warning: Once you gave the pass to the lucky person, contact our customer service department to change the email address associated with the pass.

CAN I SELECT THE SAME SHOW AS MY BASE TICKETS?

Eg.  I have purchased a 3-show pass, can I get 3 tickets to the Nasty Show?

No. Each show selection must be different.

DOES THE JFL PASS OR OFF-JFL PASS GIVE ACCESS TO THE FRENCH SHOWS?

Except for the VIP pass, no. These passes are applicable to English programming only as a part of the Montreal Just for Laughs Festival or OFF-JFL.

ARE ALL FESTIVAL SHOWS AVAILABLE WITH THE PASS?

You can see the full list of shows available here: https://www.hahaha.com/en/box-office/box-office-passes-select-your-tickets

At the moment, there are only two festival shows that aren’t available with the passes this year: the PK Subban Gala, as it is a charity event, and the Sarah Silverman show.